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خلاصہ
To secure a challenging position in a reputable organization to expand my learning’s, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
پراجیکٹس
تجربہ
IT Manager
Enter Description
Customer Support Executive
To keep customers happy and successfully solve any problems that may arise.
Prompt chat and email response to customers. Document each customer's question or problem as well as the resulting answer or solution.
Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources
Assistant IT Network Administrator
Designs and implements network installations. This encompasses all aspects of network installation, including design, budget estimates, Plans, inside/outside plant, post-install inspection, as-built drawings and test results.
Performs daily operations of managing network. This will include operation of networking components such as switches, routers, hubs, bridges, and transport media (wire, fiber optic cable, and wireless), as well as operation of configuration and management software tools.
Monitors network traffic, usage and performance making use of utilization and error statistics.
Maintains network stability by identifying trends, recommending and implementing corrective measures, and documenting action taken.
Serves as technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.
Analyzes and monitors network activity to ensure optimal network operation.
Controls network activity to ensure sound and secure operations.
Performs capacity planning with input from clients to ensure network services will keep pace with client needs.
Maintains schematics of existing and future network connectivity; maintains documentation for cable plant and the enterprise network.
Advises and trains clients regarding networking technology issues
IT Assistant Manager
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company and brand outlets (Mother Care, Next, ELC).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Possibly training more junior staff members.
Customer Support Engineer |Jaffer Brother’s | Karachi
Providing technical support across the company Clients (PRL, NJI, State Bank, ABACUS)
Repairing and replacing equipment as necessary
Responding in a timely manner to service issues and requests
